Refund policy

YOUNGLA RETURN & REFUND POLICY

1. Order Cancellation

  • Cancellations can only be requested before an order enters processing or fulfillment.

  • Once processed or shipped, orders cannot be canceled.

  • For recurring subscriptions, cancellation requests must be submitted before the renewal payment is processed.

2. Standard Return Policy (10 Days)

  • Timeframe: Return requests must be submitted within 10 days of carrier-confirmed delivery.

  • Eligibility: Products must be unused, in original condition, and include original packaging along with proof of purchase.

  • Process: Contact support@younglaclub.com with your order number, reason for return, and relevant photos. Do not send items back without prior authorization.

  • Shipping Costs: Customers are responsible for return shipping costs.

3. Damaged, Defective, or Incorrect Items

  • Inspect your order upon arrival. If damaged, defective, or incorrect, contact support@younglaclub.com within 10 days of delivery.

  • Include your order number, a description of the issue, and clear photos/videos of the product and packaging.

  • Eligible claims will be resolved via replacement, reshipment, refund, or another suitable solution.

4. Refunds & Restocking Fees

  • Refund Processing: Once inspected and approved, refunds are issued to your original payment method within 10 business days.

  • Restocking Fee: Standard returns may be subject to a 20% restocking fee (refund will equal 80% of the product subtotal, excluding shipping). This fee is waived for YoungLA errors.

  • Incorrect Address: Orders returned due to an incorrect/incomplete customer-provided shipping address may be subject to a 15% restocking fee.

5. Exchanges

  • Direct product exchanges are not guaranteed.

  • If you need a different size or variation, please email support@younglaclub.com for available options.

6. 30-Day Money-Back Guarantee (First-Time Purchases)

  • Eligible first-time purchases are covered by a 30-Day Money-Back Guarantee.

  • Submit a request within 30 days of delivery with your order number and proof/photos if requested.

  • Customers cover return shipping unless otherwise stated.

  • Subscription renewals, replacement orders, gifts, and subsequent purchases are excluded.

7. Non-Returnable Items

  • Items returned outside the applicable window.

  • Items showing excessive wear, misuse, or intentional damage.

  • Returns sent without authorization.

  • Free gifts or promotional items.

  • Items marked as Final Sale.

Customer Support Contact:

  • YoungLA Support Team

  • Email: support@younglaclub.com (Please include your Order Number when reaching out)